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Warranties Repairs and Replacement Policy For Machines Entries are alphabetically listed by manufacturer A B C D E F G H I J K L M N O P Q R S T U V W X Y Z REPAIRS/REPLACEMENT POLICY FOR MACHINES All machines offered through Officepoint Fivestar carry some kind of guarantee, details of which are given below together with procedures for dealing with faulty goods. Any machine not listed here may be returned to Officepoint Fivestar for credit or replacement within 12 months of purchase should it prove to be faulty. DEFINITION OF CREDIT.If the product fails to operate when initially unpacked, installed and power turned on, return the faulty machine, complete with all packaging and original accessories, to Officepoint Fivestar for a full credit. DEFINITION OF DEAD ON ARRIVAL.As a general rule the time period for DOA is 30 days from end customer date of purchase. UK Mainland and Northern Ireland
Overhead Projectors: 2 year parts and labour warranty -unless fault(s) are due to misuse or willful damage. Customer Service Dept. Tel: 01234 229470, Fax:0800 525226. Collection can either be made from Officepoint Fivestar or customer. Machines out of warranty follow the same procedure but repairs are chargeable. NI: As for UK. DOA: Credit. Projectors, Model 7760, 8610, 8625, 8635 and 8725, 8755, 8746, 7730,7630 2 year warranty on parts and labour. Web site for common queries: www.mmm.com/meetings. Customer to call Officepoint Fivestar if machine needs repair, or 3M Helpdesk on 01344 402106. NI: As for UK DOA: Problems within 30 days, 3M - will replace with a new one.
Fans and Comb Binders: 24 months replacement warranty. On fans only. Return to Officepoint Fivestar for replacement. With proof of purchase. NI: As for UK DOA: Credit 5 Star Computer, SOHO furniture; Shelving and Shredders: 12 months warranty against manufacturing faults. Return to Officepoint Fivestar for replacement/credit.
All products except those listed below 12 months parts and labour. Return to Officepoint Fivestar for replacement. NI: As for UK. Rexel CB350, CB400, CB450 Combinders 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. NI: As for UK. DOA: As per warranty. Rexel WB600, WB650 Wirebinders 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. NI: As for UK DOA: As per warranty. Rexel LM25, LM35, LM45 Laminators 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. As for UK As per warranty. Rexel Shredders: 3250/S4, 3250/S24, 3250/S3, AUTOPLUS, 1350/S3, 1350/S2, 1250/S4, 1250/S3, 1250/S2, 1150/S3, 1150/S2, 250/S5, 250/S4, 250/S3, 250/S2, P190, P195, P170, P175 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. NI: As for UK. DOA: As per warranty. Nobo OHP’s: 499, 109, 509, 2500D, 250TD, 4000D, Horizon 250LC 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. NI: As for UK. DOA: As per warranty. Nobo Electronic Boards 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. NI: As for UK. DOA: As per warranty. Nobolite Sign 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. NI: As for UK. DOA: As per warranty. Nobo SP8 Projector 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. NI: As for UK. DOA: As per warranty. Nobo Electric/Parabolic Screens 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. NI: As for UK. DOA: As per warranty. Nobo Conference Centre 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. NI: As for UK. DOA: As per warranty. Sasco OHPs: 250/2, 250/3, 400, 575, 400P, Traveller 10/10E 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. NI: As for UK. DOA: As per warranty. Sasco Dual Presenter 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. NI: As for UK. DOA: As per warranty. Sasco Executive OHP Console 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. NI: As for UK. DOA: As per warranty. Sasco Conference Cabinet 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. NI: As for UK. DOA: As per warranty. Sasco Audio Visual Storage Unit 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. NI: As for UK. DOA: As per warranty. Twinlock Multistor Cupboards 5 year parts and labour warranty. Return to Officepoint Fivestar for credit. NI: As for UK DOA: As per warranty. Workstations 12 months parts and labour warranty. Covered by Acco warranty. Call 01905 823300 for action and/or field visit. NI: As for UK. DOA: As per warranty.
ALTAI Computer Speakers 12 months replacement/credit warranty. Technical help-line: 0161 954 4000 Please note: There will be a charge of 25% of original purchase value for products found not faulty. NI: As for UK. DOA: Credit
AMCOR Cool Flow, Hepa Tower, Modulion 10DS Ioniser, Multi-6, Twin Cool Flow, Fans, Clear Aire 2 months. Return via Officepoint Fivestar. Contact Amcor for technical assistance. NI: As for UK. DOA: As per warranty procedure. Dehumidifier S220, RAM-007 Air Conditioning Unit, AC 706 AN 12 months. On Site repair. Contact Amcor on 0208 560 4141 to arrange call out. NI: As for UK DOA: As per warranty procedure.
ANGLEPOISE Lighting 3 year repair/replace warranty. Return via Officepoint Fivestar. For spare parts contact Anglepoise on 01527 63771. NI: As for UK. DOA: Return for credit or replacement via Officepoint Fivestar.
AUDIOLINE Telephones/Answer Machines and 2 Way Radios 12 months replacement warranty. Replacement complete with accessories return via Officepoint Fivestar. Technical Helpline Service 01527 585522. NI: As for UK. DOA: Credit
AVERY Trimmers and Guillotines 3 year parts. Return to supplier for credit or replacement via Officepoint Fivestar. For free of charge spare parts call 0800 374036. NI: As for UK. DOA: Return for credit or replacement via Officepoint Fivestar.
All items except Dishwashers 12 months replacement warranty. Return via Officepoint Fivestar NI: As for UK. DOA: Credit. Dishwasher-Tricity Bendix 12 months on-site warranty. Call 01582 585858 to arrange for an engineer to visit. Proof of purchase is required. NI: As for UK. DOA: Credit.
BELKIN All products except UPS's Lifetime warranty. Return to manufacturer. Call Belkin 01604 678300. NI: As for UK. DOA: As per warranty. UPS's 2 year warranty. Return to manufacturer. Call technical support 01604 678305. NI: As for UK. DOA: As per warranty.
BISLEY Furniture: 01483 485600
BLACK & DECKER All products except Powershot 2 years parts and labour. Within 12 months return to Officepoint Fivestar for replacement. 12 years call BMJ Power Ltd to arrange repair (0870 73 230230). Powershot 12 months parts and labour. Call BMJ Power Ltd to arrange repair (0870 73 230230).
BROTHER Typewriters, Word Processors, Fax Machines, Laser Printers. 12 months on-site warranty. Contact the Brother Service Dept on 0161 931 2354, to arrange an engineer call out. 12 months on-site NI: As for UK. DOA: Credit. P-Touch Electronic Labelling Machines 12 months warranty. Return to Brother for repair. Call Brother Service Department on 0161 931 2337. 12 months on-site. NI: As for UK. DOA: Credit.
BT Telephones, Answering Machines 12 months replacement warranty. Return via Officepoint Fivestar for replacement. A Helpline is available for technical queries. The number can be found in the instruction manual. NI: As for UK. DOA: Credit. Contour 50 Payphone 12 months on-site warranty with carrier exchange if necessary. Contact Helpline 0800 252541. NI: As for UK. DOA: Contact Helpline Image Fax 2000 + 2001 Machines 12 months exchange. Free courier exchange - call 0845 5000053. NI: As for UK. DOA: Credit. Paperjet 55 + 65 Fax Machines 12 months exchange. Free courier exchange - call 0845 0520052. NI: As for UK. DOA: Credit. Paperjet 300 Fax Machines 12 months exchange. Free courier exchange - call 0800 800 150. . NI: As for UK. Efax 2000 Fax Machines 12 months on-site warranty. Contact helpline - 08702 413929. NI: As for UK. DOA: Contact helpline. Easy Reach Pagers 12 months replacement warranty. Contact Helpdesk on 0345 044044 to arrange a courier to bring replacement and collect faulty product within 24 hours. NI: As for UK. DOA: Credit.
CANON Personal Copiers, Fax Machines, Bubble Jet Printers, Flatbed Scanners, Multifunctional Smart Base 12 months on-site warranty. Canon Canon Business Service Ltd. Tel: 0870 514372 and quote serial number. NI: As for UK DOA: Credit within 14 days of date of end user purchase. Digital Cameras 12 months return to Canon warranty. Return Digital Camera to Canon address detailed on the Warranty Card. NI: As for UK DOA: Credit within 14 days of date of end user purchase. Calculators 12 months warranty. End user to return to CRC (Tasktron) Ltd, Contact Unit 3, Winton Lea, Monument Way West, Woking, Surrey GU21 5EW. Tel. 01483 776060. NI: As for UK. DOA: Replace.
Nexus Furniture / Novus Furniture / Regent Furniture / Shades Furniture / Workpost Furniture / Byte Furniture / Open Plan Screens / Shades Seating / Derby Seating 5 years parts and labour on any fault, which in our opinion, is due to faulty materials or workmanship, providing the article has not been tampered with. Technical helpline 01773 740412. Return via Officepoint Fivestar where product will be inspected by Caplan representative or Engineer to determine action.Caplan Furniture Products that are reported to be faulty will be repaired at our depot or returned to Caplan Furniture at Ripley via Officepoint Fivestar. NI: As for UK. Budgetplus Furniture, Budgetplus Xtra Furniture 2 years parts and labour on any fault, which in our opinion, is due to faulty materials or workmanship, providing the article has not been tampered with. Action as for products above. NI: As for UK.
CASIO Calculators, Electronic Organisers, Mini TV 12 months replacement warranty. Return to Officepoint Fivestar for replacement. NI: As in UK. DOA: Credit providing product returned in ‘as new’ condition with original packaging, within 14 days of end user purchase. Cash Registers 12 months on-site warranty. Contact EGS Ltd, Electron House, Church Street Industrial Estate, Ware, Herts, SG12 9YA. Tel 01920 468991. Guarantee card must be completed and returned to EGS. DOA: Credit providing product returned in ‘as new’ condition with original packaging, within 14 days of end user purchase. NI: 12 months repair warranty (not on-site). Contact Clive Rodwell on 0208 450 9131 for details of local agent. DOA: Credit providing product returned in ‘as new’ condition with original packaging, within 14 days of end user purchase.
CERATECH KT 2001 Keyboard 5 year replacement warranty. Return via Officepoint Fivestar. NI: As for UK. DOA: Credit. KT 800 Keyboard 2 year replacement warranty. Return via Officepoint Fivestar NI: As for UK. DOA: Credit. Lifetime Keyboards Limited lifetime warranty (does not cover damage/misuse). Return via Officepoint Fivestar. NI: As for UK. DOA: Credit.
CHUBB Safes + Fire Resisting Cabinets 12 months parts and labour warranty. Report serial No. plus fault via Officepoint Fivestar. Joanne Broome.01902 874049. NI: As for UK. DOA: Report via Officepoint Fivestar. Also 07775 672740
CITIZEN Calculators 2 year parts and labour warranty. Esselte will repair or replace at their discretion. Return with proof of purchase to CRC Limited, Unit 3, Wintonlea, Monument Way West, Woking, Surrey, GU22 5EW. Contact: Adam Foskett. Tel 01483 721389. NI: As for UK. DOA: Credit.
CREATIVE Sound Cards 2 years. Return to manufacturer. Tel. 01189 344322. NI: As for UK. DOA: 30 days from end user purchase.
CROSS AT PENS Pens except refills Lifetime Guarantee. Send product back to AT Cross for repair or replacement with name and address and full details of problem to: AT Cross UK Limited, Concorde House, Concorde Street, Luton, LU2 0JD. NI: As for UK.
Standard, Compact and Personal Shredders: 12 months parts and labour, 5 year cutter warranty. Return to Dahle for repair or replacement at their discretion. NI: As for UK. DOA: Repair or replace free of charge at Dahle's discretion. Deskside, Departmental and Data Processing Shredders: 12 months parts and labour, 5 year cutter warranty. On-site repair or replacement at discretion of Dahle. NI: Return to Dahle (see above). DOA: Repair or replace free of charge at Dahle's discretion. Electric Letter Opener/Electric Pencil Sharpeners: 12 months parts and labour. Return to Dahle for repair or replacement at their discretion. NI: As for UK. DOA: Repair or replace free of charge at Dahle's discretion. Super Scissors: Lifetime blade warranty. Return to Dahle for repair or replacement at their discretion. NI: As for UK. DOA: Repair or replace free of charge at Dahle's discretion. Standard Scissors: 2 year blade warranty. Return to Dahle for repair or replacement at their discretion. NI: As for UK. DOA: Repair or replace free of charge at Dahle's discretion. Personal Guillotines, Personal Trimmers, Standard Guillotines: 3 year parts and labour. Return to Dahle for repair or replacement at their discretion. NI: As for UK. DOA: Repair or replace free of charge at Dahle's discretion. Office Guillotines, General Purpose Trimmers, Heavy Duty Cutters: 5 year parts and labour. (Blade excluded from warranty on Heavy Duty Cutters). Return to Dahle for repair or replacement at their discretion. NI: As for UK. DOA: Repair or replace free of charge at Dahle's discretion. Paper Drills and Punches: 12 months parts and labour (excluding blade). Return to Dahle for repair or replacement at their discretion. NI: As for UK. DOA: Repair or replace free of charge at Dahle's discretion. Dahle offer a freephone hotline service on 0800 052 0702. Ask for the Helpdesk for technical queries or advice. In addition, the Helpdesk should be contacted to take advantage of Dahle’s free demonstration service which can be at customers’ premises if required, anywhere in mainland UK within five working days of request. Demonstrations are made with brand new machines and are available on all shredders from small office machines and upwards, all office guillotines from model 515 and upwards and all heavy duty cutters. For after sales service, fault logging, repairs, maintenance contracts, etc, please contact the Service Centre on the same freephone number.
DAUPHIN PLC Office Seating Five year repair warranty. Return to Officepoint Fivestar for repair or replacement. Return via Officepoint Fivestar for repair or replacement. Chairs which have been in use will be repaired under warranty period and then returned to the customer. Ring 01254 52220 for assistance with spare parts. NI: As for UK. DOA: Return via Officepoint Fivestar for repair or replacement.
DYSON COMMERCIAL Vacuum Cleaners 12 months commercial guarantee. Telephone service and technical helpline 08705 275104. NI: As for UK.
Printers 12 months parts and labour warranty. Contact warranty helpline 0990 133640. NI: As for UK. DOA: Contact helpline number 0990 133640. Also for printers, 08701 637766. For EOS, 01442 261144
ESSELTE Dymo Labelling Machines 12 months parts and labour warranty. Esselte will repair or replace at their discretion. End user/dealer to return with proof of purchase. Return to: CRC Limited, Unit 3, Wintonlea, Monument Way West, Woking, Surrey, GU22 5EW. Contact: Peter Woolley. Tel 01483 776060. NI: As for UK. DOA: Credit. Calculators 2 years replacement warranty. Esselte will repair or replace at their discretion. End user to return with proof of purchase. Return to: CRC Limited, Unit 3, Wintonlea, Monument Way West, Woking, Surrey, GU22 5EW. Contact: Peter Woolley. Tel 01483 776060. NI: As for UK. DOA: Credit. Channel Binding Machine 12 months parts and labour warranty. Esselte will repair or replace at their discretion. Return to CRC Limited at above address. NI: As for UK. DOA: Credit. Paperlite Scanner 12 months repair/replacement. Ring the Paperlite Hotline on 01954 789037 for details. NI: As for UK. DOA: If DOA is confirmed then return to Officepoint Fivestar for credit. Curtis Minivac 12 months replacement. Return to Officepoint Fivestar. NI: As for UK. DOA: Credit.
Fellowes Hotline on 01302 890099 Shredders PS120 & PS120CC 5 year warranty on cutters; 1 year on entire machine. Call manufacturer on 01302 890099 for on-site swap out. NI: As for UK. DOA: Credit. Shredders PS80C-2 & PS70-2 7 year warranty on cutters, 1 year on entire machine. Return to Officepoint Fivestar for replacement. NI: As for UK. DOA: Credit. Shredders PS60-2 & PS60C-2 5 year warranty on cutters, 1 year on entire machine. Return to Officepoint Fivestar for replacement. NI: As for UK. DOA: Credit. Shredders P600C-2, P700-2, P400C-2, P500-2 3 year warranty on cutters, 1 year on entire machine. Return to Officepoint Fivestar for replacement. NI: As for UK. DOA: Credit. Shredders FS5+ 1 year warranty on entire machine. Return to Officepoint Fivestar for replacement. NI: As for UK. DOA: Credit. Surge Protection Lifetime warranty. Call manufacturer on 01302 890099 for replacement. NI: As for UK. DOA: Credit. Mice Tech, Two Button, Internet Touchpad, Opti-Scroll, Web Pro Optical 3 year warranty. Return to Officepoint Fivestar for replacement. NI: As for UK. DOA: Credit. Mice Gel Smart 1 year warranty. Return to Officepoint Fivestar for replacement. NI: As for UK. Keyboards 12 months replacement warranty. Return to Officepoint Fivestar. NI: As for UK. DOA: Credit. Plastic Coil Binders, Wire Binders, Laminators, Comb Binders (PB50, PB200, PB2500). 12 months warranty. Contact Fellowes Hotline on 01302 890099. NI: As for UK. DOA: Credit. Comb Binder (PB2300) 2 years warranty Contact Fellowes Hotline on 01302 890099. NI: As for UK. DOA: Credit.
FILOFAX Organisers 12 months warranty from date of purchase. Return to Officepoint Fivestar for credit or replacement. For repair, please contact Filofax Ltd on 0207 432 3000. Return will be within 21 days. NI: As for UK. DOA: Replace.
FRANKLIN Bookman, Spellmaster, Wordmaster, Thesaurus 12 months replacement warranty excluding L.C.D breakage. Return to Officepoint Fivestar for replacement. NI: As for UK. DOA: Replacement or Credit.
FRIGIDAIRE Fridges 12 months parts and labour. Contact Service number for in guarantee repairs. Tel 01977 603111. NI: As for UK. DOA: Credit.
Helpline 01733 370062 Comb Binders P50, P100, P200, Desktop Velobinder, Docuseal 40, 95, 125 12 months warranty. Return to Officepoint Fivestar for repair. NI: As for UK. DOA: Credit. Comb Binders, P300, P400Wire Binders TL200, TL300Surebind System 11200 LM LaminatorMimio Interactive Meeting Assistant 12 months warranty. Dealer/Consumer to Arrange Repair. Telephone: 01256 842933. NI: As for UK. DOA: Credit. 25" Roll Laminator 12 months warranty. Covered by on-site warranty. Telephone: 01256 842933. NI: As for UK. DOA: Credit.
GBI Slide Projector 12 months part and labour. Return to GBI. Tel 01908 504500 for collection and repair. NI: As for UK. DOA: Credit. Video Presenters 24 months loan/exchange provided that warranty card is registered. Contact GBI Customer Service Dept on 01908 504500 with your name, machine and serial number. A replacement will be dispatched and on receipt the faulty machine is to be sent to GBI with the carrier. When repaired the machines will be swapped back again. NI: 24 months parts and labour Return to GBI. DOA: Credit.
GUARDIAN FIRE All products 12 months warranty. Call 01603 226823. NI: As for UK. DOA: As per warranty.
TV Cards 12 months return and replacement. In first instance call 0207 378 0202. If problem verified, note returns number, attach to product and return to Officepoint Fivestar. NI: As for UK. DOA: Credit.
HEWLETT PACKARD Helpline 0990 474747 Calculators 12 months parts and labour warranty. Call 01226 249200 for returns number. Product must be returned to HP Hand Held Support, BBIC, Innovation Way, Barnsley, South Yorkshire S75 1JL with proof of purchase. NI: As for UK. DOA: Credit. Printers, Scanners, Drives, Print Servers 1 year unit exchange/repair (unless 3 year on-site warranty has been purchased). Contact Customer Service Department on 0207 512 5202. NI: As for UK. DOA: Credit.
HSM Shredders 2 years parts and labour on entire machine, 5 years on cutting heads. Contact HSM helpline on 01634 226820. NI: As for UK. DOA: As per warranty.
Helpline 01733 370062 Calculators 12 months replacement warranty. Return to Officepoint Fivestar for replacement. NI: As for UK. Combman Comb Binder, Clickman, Pouchman 4, 9 and 12 Laminators, IL 12 CS Pouch Laminator12 months warranty. Return to Officepoint Fivestar for repair. NI: As for UK. DOA: Credit. Ibimaster Comb Binder, Hi-Tech Binding Machine, Coverman Adhesive Binder, 310E Adhesive Binder2 years warranty. Return to Officepoint Fivestar for repair. NI: As for UK. DOA: Credit. IL 12 VT Pouch Laminator, IL 13 TQ Laminator, IL 19 VT Pouch Laminator12 months warranty. Officepoint Fivestar to arrange repair. Telephone 01256 842933. NI: As for UK. DOA: Credit. Ibimaster 300, 400, 400E, 500 2 years warranty. Officepoint Fivestar to arrange repair. Telephone 01256 842933. NI: As for UK. DOA: Credit.
IDT Electronic Organisers, Clocks, Time Printer, Ultrasonic Tape Measure 6 months warranty. Return to Officepoint Fivestar with proof of purchase for replacement. NI: As for UK. DOA: Credit.
INTIMUS Shredders, Letter Openers, Paper Folders 12 months parts and labour warranty. (5 year warranty on straight shredder cutting heads, 3 year warranty on cross cut shredder cutting heads).Contact the Customer Support Department, Schleicher & Co Int. Ltd., Unit C2, Fleming Centre, Fleming Way, Crawley RH10 2NX. Tel: 01293 441921. Fax: 01293 611155.NI: As for UK. DOA: Call first as sometimes an easy adjustment can be made to get it to work once unpacked. If product is confirmed as DOA then return to Officepoint Fivestar for credit.
IOMEGA Drives 12 months. Return to manufacturer. Call 0800 973194 for address. NI: As for UK. DOA: Return for replacement. 30 days from end user purchase. Pressure washers and polishers 12 months warranty Telephone service and technical helpline on 01295 752131 to arrange repair. NI: As for UK. DOA: Call helpline number and then machine will be credited.
Printers 12 months exchange warranty. Call Lexmark helpline on 0207 3652496. DOA: Credit.
LG ELECTRONICS CD-ROM Drive 1 year repair/replacement warranty (not on-site). Telephone NCSS on 01952 272027 to arrange return. NI: As for UK. DOA: Credit. Monitors Video Conferencing Unit 3 year swap-out on-site warranty, 1 year swap-out Telephone 01475 744788 to arrange a swap-out monitor. Replacement will be with a monitor of the same age/condition or newer. Guarantee card should be returned to validate warranty. NI: As for UK. DOA: Credit. VCR’s, Audio Products, MP3 Players 12 months swap-out or repair service. Contact LG on 0870 607 5544 to log fault. NI: As for UK. DOA: Credit within 28 days of end user purchase.
LOGITECH Mice, keyboards and computer speakers 12 months, WARRANTY VARIES ON PRODUCTS. Return to supplier via Officepoint Fivestar. NI: As for UK. DOA: Credit
Torches Lifetime Guarantee. Contact Burton McCall Customer Services on 0116 234 0800 or return product to Burton McCall Ltd, 163 Parker Drive, Leicester, LE4 0JP for repair or replacement
MERIT Air Heaters, Lighting 12 months replacement warranty. Return to Officepoint Fivestar with proof of purchase. NI: As for UK. DOA: Credit.
MERIT FURNITURE Merit/Merit Elite/Merit Style/Merit Krome 12 months replacement unless faults are due to misuse or willful damage. Return via Officepoint Fivestar for replacement. NI: As for UK.
MICROSOFT Mice 3 year warranty. Return to supplier via Officepoint Fivestar. DOA: Credit. Keyboards 5 year warranty. Return to supplier via Officepoint Fivestar. DOA: Credit.
MONARCH MARKING (formerly PITNEY BOWES) Price Markers 12 months repair/replace warranty. Return to Officepoint Fivestar. NI: As for UK. DOA: Replace.
MONARCH COMPUTER FURNITURE Computer Furniture, Acoustic Hoods 12 months warranty. Return to Officepoint Fivestar. NI: As for UK. DOA: Credit.
MORANE Laminators 12 months warranty (excluding rollers). Return to Officepoint Fivestar with proof of purchase for repair/replacement. NI: As for UK. DOA: Credit.
MORPHY RICHARDS Toaster, Sandwich Toaster 12 months guarantee from date of purchase. Return to Officepoint Fivestar. NI: As for UK. DOA: Credit.
MOTOROLA 2 Way Radios. 12 months replacement warranty. Return to Officepoint Fivestar with proof of purchase, serial number and note of error. NI: As for UK. DOA: Credit.
Fax machines 12 months warranty. Contact: 020 8752 3535, quoting product serial number. NI: As for UK. Credit: within 14 days of end user purchase.
NOBO See ACCO
NUMATIC Vacuum Cleaners 24 months warranty. Return to Numatic, telephone Numatic Warranty Department on 01460 68480 to arrange repair. NI: As for UK. DOA: Credit.
PDA, Printers and Fax Machines 12 months parts and labour warranty. Contact Olivetti helpline on 0870 752 1223 (normal rate). NI: As for UK. DOA: Call first as sometimes an easy adjustment can be made to get it to work once unpacked. If product is confirmed as DOA then return to Officepoint Fivestar for credit.
OLYMPIA Typewriters 12 months repair/replacement warranty. Contact - Customer Support Department, Schleicher & Co. International Ltd., Unit C2, Fleming Centre, Fleming Way, Crawley RH10 2NX. Tel 01293 441921, Fax 01293 611155.
OLYMPUS Cameras 12 months parts and labour from date of purchase. Contact: Customer Service Dept Tel 0171 253 0513. Faulty items within warranty must only be returned to Olympus Service Centre, P.O. Box 222, Southall, Middlesex, UB2 4SH, with proof of purchase and full details of the fault.NI: As for UK. DOA: Contact Olympus Sales Office Tel 0171 251 9105. Digital Cameras 12 months back to base warranty. Contact: Customer Service Dept Tel 0171 253 0513. Faulty items within warranty to be returned to Olympus Service Centre, P.O. Box 222, Southall, Middlesex, UB2 4SH, with proof of purchase and full details of the fault. NI: As for UK. DOA: Contact digital helpdesk on 0171 2530513. Dictation Equipment 12 months replacement warranty. Return to Officepoint Fivestar for replacement. NI: As for UK. DOA: Contact Olympus Sales - Office Tel 0171 251 9105.
Heat Sealing/Packaging Machine 12 months (excluding mis-use or fair wear & tear). Return to Packaging Aids, 103 Wantz Road, Dagenham, Essex RM10 8PS. FAO: Service Department for repair/replacement. NI: As for UK. DOA: Telephone Service Engineer on 0208 5937231. If confirmed as DOA return to Officepoint Fivestar for credit/replacement.
PALM Electronic Organisers 12 months Return to manufacturer. Call 0207 365 9820. NI: As for UK. DOA: Return to Officepoint Fivestar for replacement within 30 days of end user purchase.
PANASONIC Fax Machines 181, 185, 189 12 months on-site. On-site swap 07801 580560. NI: As for UK. DOA: Credit within 14 days of end user purchase. Fax Machines UF490, UFE1 12 months on-site. On-site engineer visit 07801 580560. NI: As for UK. DOA: Credit within 14 days of end user purchase.
PHILIPS Dictation 2 years parts and labour warranty on all machines and accessories and lifetime warranty on mini cassettes. Under warranty send machine to Officepoint Fivestar. Out of warranty for repair contact Philips Speech Processing on 01206 755903. NI: As for UK. DOA: Credit. Helpline for Fax 0870 1243737
PLANTRONICS Helpline 0800 410014 Telephone Headsets 2 year refurbished replacement warranty (does not cover damage/misuse). Return to: The Service Centre, Plantronics Ltd, Interface Business Park, Bincknoll Lane, Wootton Bassett, Wilts SN4 8QQ. Replacement will be with a refurbished model, remainder of warranty will be transferred to replacement model. NI: As for UK. DOA: Credit. Mobile headsets 1 year refurbished replacement warranty (does not cover damage/ misuse). Return to: The Service Centre, Plantronics Ltd, Interface Business Park, Bincknoll Lane, Wootton Bassett, Wilts SN4 8QQ. Within first four weeks replacement will be with a new model, thereafter, a refurbished model. NI: As for UK. DOA: Credit.
POLAROID Cameras 12 months repair replacement warranty (5 years warranty on 636 model). The warranty does not cover damage caused by accident, misuse or tampering. Return faulty products via Officepoint Fivestar with proof of purchase. A Freephone helpline is available for technical problems. Tel: 0800 010119. NI: As for UK. DOA: Credit.
PROMITE UK Anti Stain Warranty 5 years. A Freephone number is available for any technical advice Please contact our customer service department on 0800 0920767. NI: As for UK.
PSION Organisers 12 months. Return to manufacturer for repair. Call 0208 5759919. NI: As for UK. DOA: Return for replacement. Modem Cards Lifetime. Return to manufacturer for repair. Call 01908 261286. NI: As for UK. DOA: Return for replacement. Heavy Duty Staplers: Rapesco 59, 39 and 29 10 years full warranty. Please contact Rapesco sales desk for advice first to establish nature of problem (some faults are rectified this way). If product needs repair under warranty return to Rapesco directly after approval. The product will be repaired and returned free of charge. NI: As for UK. DOA: As per warranty. Electronic Staplers: Rapesco EH-50F and EH-20F 12 months full parts and labour. Contact Rapesco service division for advice. Under warranty return directly to Rapesco after approval for repair or replacement free of charge. NI: As for UK. DOA: As per warranty. Heavy Duty Punches: Rapesco 90, 200, 120, 2200, 4400 10 year warranty, excludes consumable items such as hollow cutters (dies) and cutting discs (boards). Please contact Rapesco sales desk for advice first to establish nature of problem (some faults are rectified this way). If product needs repair under warranty return to Rapesco directly after approval. The product will be repaired and returned free of charge. On site repair. NI: As for UK. DOA: As per warranty. Electronic Copyboards 12 months warranty. Full parts and labour. Contact Rapesco Service division for help and technical advice (T) 01732 464800, (F) 01732 464900, Email: service@rapesco.com. NI: As for UK. DOA: As per warranty. Multimedia Projectors 3 year warranty. Full warranty excluding lamps. Return to Rapesco for repair. Contact Rapesco service division for help and technical advice. (T) 01732 464900, (F) 01732 464900. NI: As for UK. DOA: As per warranty.
RAPID Desktop, Longarm and Heavy Duty Staplers, Pliers and Punches R9, R49 5 years warranty against faulty workmanship or materials (but not the use of incorrect staples or misuse). Return for repair and replacement at Rapid's discretion. UK Customers: Send with proof of purchase to AWG services, 29 Heverwood Road, West Kingsdown, Kent TN15 6HN. Contact Anton Gardner Tel/Fax: 01474 852430. £20 charge for products found non faulty/non guarantee. As for UK Irish Customers: Send with proof of purchase to DBC Ltd, DBC House, 1 Wellington Park, Belfast BT9 6DN. Tel: 01232 683693, Contact Jack Moore. DOA: Contact Rapid (UK) Ltd on 0208 563 7888, for repair/replacement at Rapid's discretion. Electric Staplers and Tackers 2 years warranty. Send to Rapid as above.
RETELL Telephone recording products 12 months replacement warranty covering manufacturing or design defects. Return to Officepoint Fivestar for replacement. NI: As for UK. DOA: If the product fails contact Customer Services in first instance. If the machine is classed as DOA, return to Officepoint Fivestar for a full credit. REXEL Shredders Helpline 01296 394712 - and see also ACCO
Helpline 0207 536 5400
SALTER WEIGH-TRONIX Scales 12 months warranty. Return to Officepoint Fivestar for credit/replacement. NI: As for UK. DOA: Credit.
SAMSUNG Fax Machines 12 months on-site warranty. Contact BITS on 01189 811978. NI: As for UK. DOA: If product fails to operate, Officepoint Fivestar to return faulty machine to supplier for a full credit. No credit for products found not faulty. Water Filters. 12 months on-site warranty. Contact Apuro Ltd. Tel: 0121 744 0987 quoting Serial No.
SANYO Dictation Equipment: 2 year repair parts and labour warranty. First phone 0800 3287060 with fault details and end user proof of purchase, then (if necessary) return to Sanyo Service Centre, 6 Titan Court, Laporte Way, Luton LU4 8YU. If the machine cannot be repaired within three working days from receipt, a replacement will be supplied free of charge. As for UK Credit in full if returned in pristine condition up to 28 days of end user purchase, complete with accessories and original packaging.Contact Sanyo Service Centre with proof of purchase on Tel 0800 3287060.
SASCO See ACCO
SEAGER WEDO Postal Scales and Electric Letter Opener 12 months parts & labour warranty. Contact MTD Group Distribution Centre, Stapleford Airfield, Abridge, Romford RM4 1SJ. Tel 01708 688652 FOA: Ray. NI: As for UK. DOA: Credit.
SENTRY SAFES Model S0899, S407 3 year warranty Contact Customer Service number for Sentry Safes(01384) 424441. NI: As for UK. DOA: Please call helpline number for advice before returning. Model A3827 5 year warranty Contact Customer Service number for Sentry Safes (01384) 424441. NI: As for UK. DOA: Please call helpline number for advice before returning.
SHARP Calculators and Organisers 12 months parts/replacement warranty. Return to Officepoint Fivestar for replacement. Outside 12 months the user may return to Sharpserve. Tel: 01623 413800. Repair costs etc. must be paid for. NI: As for UK. DOA: Replace. Fontwriter, Viewcam 12 months warranty. For repair and return of product by Sharpserv Tel 0870 738 0000. Consumables (ie printwheels) are not covered by warranty. If there is a manufacturers fault, contact Technical Services on 0870 738 0000. NI: As for UK. DOA: Follow 'Faulty as new' procedure. Full details of fault must be provided. Fax, Printers, Cash Registers, Monitors, Multifunctional M/Cs 12 months on-site service by Sharpserv. Contact Sharpserv, Sharpserv House, Mansfield Road, Nottingham NG18 1RP. Tel 0870 738 0000. Proof of purchase required to validate warranty. NI: Return to Sharpserv. DOA: Follow 'Faulty as new' procedure. Full details of fault must be provided. Portable CD, Video Recorders, Televisions, DVD, Minidisk 12 months warranty (not on-site). ‘Carry in’ Service to local service centre. Call 0345 125 387 for details of local service centre. NI: As for UK. DOA: Follow 'Faulty as new' procedure. Full details of fault must be provided. Microwaves 12 months parts + labour on-site. Call 0345 125 387 for details of local service centre. NI: As for UK. DOA: Follow 'Faulty as new' procedure. Full details of fault must be provided. Consumables Call 0161 205 2333 and advise product type.
SOBEK Frigidaire Fridges 1 year parts and labour. Contact service number for in guarantee repairs. Tel 01977 603111. NI: As for UK. DOA: Return to supplier via Officepoint Fivestar.
STELJES Smart Boards 12 months parts and labour. Faulty units to be returned to Steljes Ltd, 12 Syon Gate Way, Brentford, Middlesex TW8 9DD. NI: As for UK. DOA: Contact Steljes on 0181 213 2100.
STELTUBE Polypropylene Stacking Chair 2 years warranty unless faults are due to misuse or wilful damage. Bought out warranty. Contact manufacturer: Steltube Ltd. 01621 857273 to arrange inspection and replacement.
STERN Burco Boiler 12 month on site. Telephone 01282 427241 and ask for service. NI: As for UK. DOA: Return to supplier via Officepoint Fivestar or phone Burco Service on 01282 427241 for on site service call. After 7 days phone for service. Haier Fridge 12 months on-site. Telephone 01282 427241 and ask for service. NI: As for UK. DOA: As per warranty.
Air Conditioners: 3 year repair/replace warranty (does not cover misuse). Product requires regular service by the user to avoid invalidation of warranty. Call Ventair on 01825 732537 for further instruction. NI: As for UK. DOA: Replacement.
TRUEBELL Airtech 2 Cooler, Tower Fan: 12 months parts and labour warranty. Consumer to return product to: Lisa Seddon/Ray Dennis Truebell plc, Unit 18, Autumn Park Ind. Estate, Dysart Road, Grantham, Lincs NG31 7DD. Tel: 01476 594494, Fax: 01476 576333. NI: As for UK. DOA: Up to 30 days Credit Up to 3 months Replace After 3 months Repair .
Fax modems 12 months warranty. Return to manufacturer. Call 01189 228200 for address. NI: As for UK. DOA: Return for replacement.
Ultra 2201 Heavy Duty Punch: 1 year. Return to Officepoint Fivestar with details of damage. NI: As for UK.
VENT AIR Toshiba Portable Air Conditioner, Steibel Air Conditioner: 3 years repair/replace warranty conditional. Warranty invalid if machine has not been maintained. It must be de-scaled and cleaned out every month when in use. Contact Marion Keith at Ventair on 01825 732537 for further instruction. NI: As for UK. DOA: As per warranty. Basic Thermometer: 6 months. Return to supplier via Officepoint Fivestar with details of damage. NI: As for UK. DOA: As per warranty. Bionaire Climate Check Meter: 1 year. Return to supplier via Officepoint Fivestar with details of damage. NI: As for UK. DOA: As per warranty. Woods E D20-UHF Dehumidifier: 1 year. Contact Marion Keith at Ventair and then send back to EHS Limited, EHS House, Lyons Road, Ashburton, Trafford Park, Manchester M17 1RN in original box and with details of problem and proof of purchase. NI: As for UK. DOA: As per warranty.
Koolatron Water Cooler: 12 months warranty. Return to Service Agent at Koolatron, 1 Clipper Court, Neptune Close, Medway City State, Rochester, Kent ME2 4QR. Tel 01634 297383. NI: As for UK. DOA: As per warranty. Helpline 01908 607339
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